Privacy Policy

At Benton County Tire, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with all our services.

1. Our Services

This privacy policy covers:

Our website and physical automotive services
Our shop management system for invoices, estimates, and customer management
Our social media management platform
SMS and text messaging services

2. Information We Collect

2.1 Customer and Vehicle Information

Name, email address, phone number, and contact details
Vehicle information including year, make, model, type
Vehicle service history, mileage, and repair information
License plate and VIN numbers
Service preferences and history
Payment information for transactions

2.2 Business Management Information

Service records and history
Estimates and invoices
Customer communication preferences
Payment records and transaction history
Appointment scheduling information

2.3 Social Media Platform Information

Social media profile access information when authorized
Content scheduling and posting data
Account management permissions
Analytics and engagement metrics
Profile pictures and public information when authorized
Content creation and scheduling data

2.4 Automated Information

Usage data such as IP address, browser type, device information
Cookies and similar tracking technologies
Access timestamps and pages visited
Location information when enabled
Analytics and usage patterns

2.5 SMS and Text Message Information

Phone numbers
Message history
Consent records and opt-in preferences

3. How We Use Your Information

3.1 Core Business Operations

Process and manage service requests
Create and maintain customer accounts
Generate estimates and invoices
Schedule appointments
Process payments
Send service reminders and updates

3.2 Social Media Management

Manage authorized social media accounts
Schedule and publish content
Monitor engagement and analytics
Manage social media interactions
Track campaign performance

3.3 Communication and Marketing

Send service updates and notifications
Provide promotional offers with consent
Respond to customer inquiries
Send appointment reminders
Communicate service status updates

3.4 Service Improvement

Analyze service usage patterns
Improve customer experience
Develop new features and services
Monitor and maintain system performance
Generate business analytics and reports

4. Information Sharing

We do not sell or trade your personal information. We may share information with:

Service providers who assist in our operations
Social media platforms only with your explicit authorization
Legal authorities when required by law
Business partners during a corporate transaction
Third-party vendors for specific business functions

5. Your Rights and Choices

5.1 SMS and Text Messages

You can opt out by:

Texting STOP to our message number
Contacting us at 479-524-3538
Emailing Sales@bentoncountytire.com or office@bentoncountytire.com

5.2 Social Media Permissions

Revoking permissions through your social media settings
Managing permissions in our platform settings
Disconnecting accounts through your social networks

5.3 Your Data Rights

Access your personal information
Correct inaccurate data
Request deletion of your information
Opt-out of marketing communications
Export your data
Revoke previously granted permissions

6. Data Security

Encrypted data transmission
Secure data storage
Access controls
Regular security updates
Employee training

7. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have such information, we will delete it.